Shop Policies

shipping

All outgoing shipment of items are sent from New York, NY, USA. Please specify the right shipping option to avoid additional fees. Shipments may be sent via a courier by the seller. Thus, the store is not liable for any delays due to the courier.

For international orders, bulk orders, or queries on shipping information, kindly contact business@clarisseprovido.com.


returns

I won't be able to replace or accept returned items once shipped. All items are non-refundable. If there are any concerns with your order, contact me through business@clarisseprovido.com.


care instructions— bags

Clarisse The Label - The Cling Bag Collection uses natural materials, upcycled fabric and brass hardware which have the following characteristics:

  • While all bags passed our quality standards, they may have minor imperfections in color or weaves since weaving is made by hand.

  • It is encouraged to store bags away from damp/wet areas and direct sunlight, and to keep bags inside the dust bag provided when not in use.

  • Brass hardware may oxidize in time. To clean brass hardware, kindly use a soft cloth. You may use 1 teaspoon of salt mixed with 1/2 cup vinegar to make a paste, leave on part for 10 minutes and clean off the paste with a damp soft cloth.

For any queries on product and care instructions, kindly contact business@clarisseprovido.com.


care instructions —PRINTS, originals and jewelry

Please view care info on items you plan to purchase:

For watercolour / Pencil / Pen and Ink: Please keep artwork away from direct sunlight, moisture and extreme temperature as they may affect color fastness, firmness and quality of paper. It is advised to keep artwork in a dry area, preferably with a frame. Beware of smudging of the media such as coloured pencils and regular pencils as they may have little debris falling off once hardly pressed on. Avoid frequent contact with bare hands as it may transfer natural oils by hands onto the artwork.


For acrylic / oil: Please keep the artwork away from moisture and extreme temperatures to keep the quality of the canvas used. Avoid frequent contact with bare hands as they may transfer oil on the artwork.

For prints: Please keep the artwork away from direct sunlight, moisture and extreme temperatures as they may affect color fastness and firmness and the quality of paper. It is advised to keep the artwork in a dry area, preferably with a frame or as it is.

For stickers: Stickers in store are either clear or matte kind. To securely use them for a longer time, kindly place them on a flat and clean surface.

For brass: Please clean the jewelry with jewelry cloth (as frequent as you prefer) as the style and origin of brass gives an oxidized look and it becomes less oxidized after it is polished. Expect an “antique” appearance of the jewelry in actual.